12/2/2023 0 Comments Fresh brothersWe are not able to take orders via email. Ordering online is simple, it should only take a few minutes, but if you have any issues or would prefer to order over the phone, please call our customer service team 08.30-16.30 Monday to Friday. If you live in a building with a communal foyer/entrance hall, your parcel may be left here so it is important to be on-hand to collect it as soon as you receive your delivery notification. You should receive a text or email when your parcel is delivered, please look out for this as it is the most reliable form of delivery notification. The pandemic changed the way couriers deliver parcels and although we would prefer all drivers knocked, many now don’t, and we are unable to make them. The driver may not knock or ring your doorbell. We are not liable for parcels stolen from your property after this point. Once the parcel has been delivered and proof of delivery photo has been posted, the security of your parcel becomes your responsibility. You can also advise DPD to leave your parcel with a neighbour, which we strongly advise if you are not going to be in at the time of delivery. It helps to conveniently manage all your deliveries and provides enhanced tracking and real time updates, you can also upload a photo of your house or ‘what3words’ location, which is particularly helpful if you live in a very rural area or your address ever causes confusion. If you have any concerns once your delivery has arrived, please contact customer services. If your parcel arrives damaged, please report this within 48 hours of delivery via email including a photo to a great idea to download the free DPD delivery app. we can not provide refunds or replacements for delayed orders unless the quality of the product has been compromised. Our insulated boxes will keep the products in perfect condition for up to 48 hours, although various factors can effect this. On rare occasions your parcel may be delayed by 24 hours. It is important NOT to request a different delivery day via DPD, once your order is dispatched. Please note that DPD will provide an approximate 1 hour delivery slot in advance to help ensure safe delivery. If you really want good pizza try Valentinos on Aviation.All deliveries will be made between 8am & 7pm (unless Pre-12 Delivery is selected) so we suggest you arrange delivery a day in advance of any special events as we cannot guarantee an early morning delivery. But I just buy Daiya pizza now from Sprouts and make my own salads. Not sure what happened to ruin this place. I am fine paying a higher price for healthier options, but the food has to be edible and the service must be at least pleasant to deal with. And without the attitude and soggy veggies. Luckily we can find gluten free and diary free pizza other places now. And I recommend healthy food alternatives for a living literally. I said I would not be ordering or recommending it anymore. The pizza was cold and when I called to tell the manager of the issues he acted like he could not care less. The last few times I ordered I was overcharged. Brothers has gone down the past year or two. The delivery was great! The quality of Fresh. For dinners at home with the family or my favorite was to order a custom salad with many fresh veggies and chicken and egg white for protein while at work.
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